Shipping
Once your order has been dispatched you will be sent an email which contains your tracking number.
If you have not received a shipping confirmation email with business days please check your junk folder for an email from us. Also ensure that you provide your correct email address when placing the order to prevent the confirmation and tracking email from getting lost! If your confirmation is not in your Junk Mail, please Contact us with your Full name/order number.
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Processing Time
Orders from stock will ship within 2 to 3 workings days.
However, pre-orders or custom orders can take up to 30 days.
The correct shipping time will be detailed on the particular product.
Stocked items that are ordered with pre-order / custom items will be posted together in one package.
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Delivery Days and Prices
We dispatch items on Mondays, Wednesdays and Fridays.
As detailed above all orders are subject to 2-3 days processing time.After which the following delivery time-frames apply.
WORLDWIDE FREE SHIPPING ON ORDERS OVER £60 UK,
£70 for Rest of the World
UNITED KINGDOM:
- Orders over £60: (2 - 5 days) FREE
- Standard Tracked Delivery: (2 - 5 days) £4.00
- First Class Tracked Delivery: (1 - 3 days) £4.50
- Next Day Delivery: £8.99
IRELAND
Free Shipping on Orders over £70
Free Shipping on Orders over £70 / 78EUR
Free Shipping on Orders over £70 / Approx. $91USD
Free Shipping on Orders over £70 / Approx $121CAD
Free Shipping on Orders over £70 / approx $127AUD
Free Shipping on Orders over £70
Free Shipping on Orders over £70
- Tracked Delivery 5 - 7 days £10.99
- Standard delivery (untracked) £4.99
Free Shipping on Orders over £70 / 78EUR
- Tracked Delivery 5 - 10 days £10.99
- Standard delivery (untracked) £4.99
Free Shipping on Orders over £70 / Approx. $91USD
- Tracked Delivery 5 - 16 days £10.99
- Standard delivery (untracked) £4.99
Standard shipping available up to the value of £20 only.
Free Shipping on Orders over £70 / Approx $121CAD
- Delivery 5 - 20 days £10.99
- Standard delivery (untracked) £4.99
Standard shipping available up to the value of £20 only.
Free Shipping on Orders over £70 / approx $127AUD
- Delivery 5 - 20 days £10.99
Untracked shipping not available.
Free Shipping on Orders over £70
- Delivery 5 - 20 days £10.99
Please Note: The above shipping guideline provides estimated time frames for deliveries and not guaranteed; all orders are dispatched with Royal Mail and ELXNAY is not responsible for delays.
Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
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Cancellations:
- All sales final.
- Once an order is placed we do NOT cancel orders.
If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us via info@elxnay.com to notify us of your cancellation.
If an order is returned to us via Royal mail or international delivery partners, customers are liable to pay redelivery charges. In the event that ELXNAY is not being able to make contact with the customer a refund will be issued excluding delivery fees unless you are contracted under the EEA as mentioned above.